Terms & Conditions

Your Account

If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and you should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. You can inform us by emailing compass@shirlawsgroup.co.uk.

Please ensure that the details you provide us with are correct and complete and update your information in the ‘Profile’ section of your account immediately when changes to the information that you provided at registration occur. You can access and update much of the information you provided us with in the ‘My Profile’ area of the website.

Shirlaws Group reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.


Please review our Privacy Policy, which also governs your visit to www.shirlawscompass.com, to understand our practices.

Access to www.shirlawscompass.com

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Licence for Website Access

www.shirlawscompass.com grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Shirlaws Group Limited. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Shirlaws Group Limited and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilising Shirlaws Group Limited or its affiliates’ names or trademarks without the express written consent of Shirlaws Group Limited. Any unauthorised use terminates the permission or license granted by Shirlaws Group Limited or its affiliates.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Home page of www.shirlawscompass.com as long as the link does not portray Shirlaws Group Limited, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Shirlaws Group Limited or partner or affiliate logo or other proprietary graphic or trademark as part of the link without our express written consent.

Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Shirlaws Group Limited, its partners or affiliates, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

Copyright, Authors’ Rights and Database Rights

All content included on the website, such as text, graphics, logos, button icons, images, audio or video clips, is the property of Shirlaws Group Limited, its partners, or its content suppliers and is protected by international copyright, authors’ rights and database right laws. The compilation of all content on this website is the exclusive property of Shirlaws Group Limited and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Shirlaws Group Limited, our affiliates or our software suppliers and is protected by international copyright and author’ rights laws.

You may not systematically extract and/or reutilise parts of the contents of the website without Shirlaws Group Limited’s express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for reutilisation of any substantial parts of this website, without our express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without our express written consent.

Intellectual Property Claims

Shirlaws Group Limited (the trading name for www.shirlawscompass.com) and its affiliates respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please inform us immediately.


Shirlaws Group, Shirlaws, Think Feel Know, ELM, Pace, Risk and other marks indicated on our website are trademarks or registered trademarks of Shirlaws Group Limited or its partners, subsidiaries, or content providers (collectively “Shirlaws Group”), in the European Union and/or other jurisdictions. Shirlaws Group and partners, affiliates and content providers graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Shirlaws Group. Shirlaws Group trademarks and trade dress may not be used in connection with any product or service that is not Shirlaws Group’s or its partners, affiliates or content providers, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Shirlaws Group. All other trademarks not owned by Shirlaws Group that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Shirlaws Group.

Conditions Relating to the Sale of Products to You

This section deals with conditions relating to the sale of products by Shirlaws Group Limited to you, and the sale of products by our partners and affiliates on www.shirlawscompass.com to you.

Our Contract

When you place an order to purchase a product from www.shirlawscompass.com, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send email confirmation to you that we’ve delivered that product to you (the “Confirmation Email”). That acceptance will be complete at the time we send the Confirmation Email to you.


Indicators – We offer Client Company Administrators, Team Leaders/Coaches, and Distribution Partners refunds on unused indicator credits at our sole discretion. We do not offer individual consumers refunds except in unusual circumstances. If you have any questions about your individual circumstances, or if you’d like to request a refund as a Client Company Administrator, Team Leader/Coach, or Distribution Partner, please complete the form on the Contact page of our website and outline your concern.

Audio and/or Video Content – We do not offer refunds on any form of license for our or our partner’s or affiliate’s audio or video content. If you wish to cancel your service you can inform us of this by email or by completing the form on the Contact page of our website. Your access to your service will remain active until the end of your contracted license period at which point it will cease.


We list pricing information for products sold by us on the website, including on each product information page. We typically verify prices on a quarterly basis (January 1, April 1, July 1 and October 1) and our international prices are based upon exchange rates at that time. Exchange rates used are published on XE.com. We reserve the right to set pricing of products as we see fit or use another exchange rate service without prior notice to you.

Other Businesses

Parties other than Shirlaws Group Limited and its subsidiaries provide services and/or sell product lines on our websites www.shirlawscompass.com. In addition, we provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. Shirlaws Group Limited does not assume any responsibility or liability for the actions, products, and content of any of these and any other third parties. You can tell when a third party is involved in your transactions, and we may share customer information related to those transactions with that third party. You should carefully review their privacy statements and other conditions of use.

Electronic Communications

When you visit Shirlaws Group or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on our websites. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


Shirlaws Group Limited is not responsible for any losses you suffer for any reason as a result of your use of our websites, our products or as a result of us breaching these conditions. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss to both you and us as a result of using the website or when a contract for the sale of goods by us to you was formed.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

Our Details

Shirlaws Group is the trading name for Compass.

This website is owned and operated by Shirlaws Group Limited. Third party content is provided by the respective third parties.

For the www.shirlawscompass.com website (excluding third party seller content on the websites):

Shirlaws Group Limited

Kings Parade,
Lower Coombe Street,
Croydon CR0 1AA

Note on Third Party Content:

Please keep in mind that third party content is merely hosted on www.shirlawscompass.com website and is posted solely at the direction of third party content providers who may be contacted through their respective websites.

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